FAQ & Comments
Here we have listed a few questions for you that have been burning under the nails of some visitors in recent years.
Will there be day tickets?
If there will be day tickets, we will be able to tell you in the coming months. Day tickets would only be available if the festival is not sold out beforehand.
Can I enter the campgrounds without a ticket?
Without a ticket there is no access to the tent sites, because the space there is very limited.
Can I take an accompanying person with me free of charge if I have a disabled pass?
Yes! In our ticket store you will find the category "with accompanying person". If this applies to you, please select this category - this way you don't need to send an e-mail in advance and you can pick up your wristband with your friends at the regular entrance.
Will there be Immergut in the Großes Haus again this year?
At the moment we are still tinkering and tweaking and would like to bring some fresh wind into our theater option. We can't be more specific at this point, but if there is any news, we will inform you through all channels.
Will there be tickets available at the box office?
If we are not sold out beforehand, there will still be tickets available at the box office.
Are there early booking discounts and how are these prices staggered?
For the Immergut Festival 2021 there are two different price categories: One for 85€ incl. 10€ for camping, parking & shuttle train, the second for 95€ incl. 10€ for camping, parking & shuttle train. In our ticket store there is an additional 4€ VVK fee for each category.
Does my child have to buy a ticket as well?
Children from 0 up to and including 11 years get free entrance to the festival area. However, in order to ensure personalization at this point as well, it is necessary that you "buy" a free children's ticket in advance in our online ticket store. From the age of 12, a normal Immergut Festival ticket is required.
Are there discounted tickets for residents/neighbors and people from Neustrelitz?
We will be able to tell you in the coming months whether there will be discounted tickets for Neustrelitz residents and neighbors.
Where can I get my festival ribbon?
You will get your festival ribbon from our friendly entrance team at the entrance to tent site 1. There your ticket will be validated and you will get your ribbon, garbage bag and booklet.
When do I get my festival band?
On Thursday and Friday the entrance to campsite 1 will be manned until the evening. On Saturday you can pick up your wristband at the guest list. Attention: at night we take a break and dance.
I lost my festival wristband, what now?
Unfortunately, we cannot replace the loss of a festival wristband. Therefore, it is best to make sure that your wristband is firmly attached to your arm when you enter the festival. If we are not sold out, you are welcome to buy a new ticket and get a new wristband.
What time does the festival area open?
The festival area opens on Thursday at 16:30, Friday and Saturday at 14:30 (+/- half an hour).
How is it with the accessibility?
You can find useful accessibility information all bundled together here.
I had exchanged my ticket last year for a ticket for May 2021, what do I have to do now to also be in Neustrelitz from August 26-28?
If you have already received an online ticket from us for May 2021, you do not need to do anything else. The cards already issued for May 2021 are automatically valid for August as well.
If you sent us a form last spring or exchanged your ticket for a 2021 ticket from a ticket office, you will receive an email from us with a form. Here you can easily choose to keep your ticket(s) and we will send them to you via digital (and analog) means. If you didn't get this email, feel free to contact us at email@example.com.
I exchanged my card last year, but unfortunately I am unable to come on the August date? Can I get a refund for my card(s)?
Yes. Once again, you have the option to get your ticket price and garbage deposit back, donate your ticket(s) and receive a donation receipt, or exchange your ticket(s) for festival ticket(s) for May 2022 (May 26-28, 2022). You have already received an email from us with a form? Here you can select the chosen way and send us your data.
What about my ticket for the Immergut Festival 2020?
All tickets for Immergut Festival 2020 (both digital and hard tickets) are no longer valid and will not be automatically transferred to the new Immergut year. If you have not yet refunded your ticket(s), please contact us at firstname.lastname@example.org.
Why are the tickets personalized?
For the Immergut Festival 2021 there will be personalized cards, where all information for contact tracing will be requested and identity will be checked on site. This is an official requirement that we have to adhere to so that infection chains remain traceable.
How does this work with personalization - at what point do I need to know who will receive the card(s) and can I change this afterwards?
During the ordering process of the tickets for the Immergut Festival 2021, the personalization of every single ticket is necessary. This personalization can be changed by you until the final download of the tickets. The download can happen either immediately after purchase or shortly before the festival starts. Please note, however, that the reception at Bürgerseeweg is not always reliable, so we recommend to do this shortly before departure in your home wifi.
A change of an already done personalization is possible by the original ticket buyer until August 25, 2021. Please contact us at email@example.com with your order number and the data required for the personalization.
Why is there a price difference between the tickets from the previous year and the tickets now on sale?
In order to make the Immergut Festival 2021 as safe as possible for all participants, increased security and hygiene measures are required, as well as a limitation of the capacity to 3,000 people. As a non-profit organization, we cannot easily afford the costs for this and therefore have to pass them on to our visitors and add them to the ticket price. It is our concern to make music and cultural events affordable for everyone, so please believe us that we had quite a bellyache when setting the prices.
I originally had a hard ticket for Immergut Festival 2020, but when I exchanged it I now only got a digital ticket. For my Immergut hard ticket collection I would like to have a lover*s ticket again though, what can I do?
Just send us an e-mail to firstname.lastname@example.org, then we will send you the hard ticket(s) afterwards, but they are only valid in connection with the already issued online ticket.
Can I also buy my ticket(s) at a VVK point?
The tickets for the Immergut Festival 2021 are only available in our online ticket store.
What happens if the Immergut Festival 2021 cannot take place in August? Will I get my money back?
Even though we are currently putting all our energy and hope into a Immergut Festival 2021, we naturally also have this scenario in mind. In case of a cancellation of the Immergut Festival 2021 we will inform you as soon as possible on all our channels. For the tickets purchased until then, there will be the possibility to return them, make a (partial) donation or convert them into tickets for Immergut Festival 2022. For the exact procedure we will contact all ticket buyers by email.
How do I get from the train station to the festival area?
The best way is to use the shuttle train. You can find the exact departure times here from August.
Does the shuttle train from the train station to the festival area cost extra?
The shuttle train from Neustrelitz train station to the festival area and the bathing lake is included in the price of the festival ticket.
When do the last shuttle trains leave daily and when do the first ones leave?
You can find the detailed timetable of the shuttle train here from August on.
Is it possible to arrive earlier?
Since the campground does not open until 10am on Thursday, an earlier arrival is at your own risk.
Do you charge a fee if I arrive by car?
Parking at our campsite is free of charge. Please follow the instructions of our parker Luisen, who will direct you cheerfully waving.
What's the deal with this new Bulli policy now?
Since 2018, we have had Bulli/Caravan cards in the ticket store. Without a card there is no possibility to stand on the Bulli/Caravan areas.
With this we want to achieve a fairer distribution of the very scarce and more and more popular bulli spaces. Each of you can inform yourself about the start of the Bulli cards via our channels and buy them directly - we would highly recommend this!
On site, upon presentation of the Bulli Card, you will be assigned a fancy sticker as well as 20m² of space to design including your bulli/caravan/camper.
Attention: No plots can be reserved or kept free. Please follow the instructions of our parker Luisen, who will direct you cheerfully waving.
What counts as a bulli/caravan?
Basically, we all know what a Bulli is. But cars with mattresses clearly prepared for sleeping also count. If you come with towing vehicle and caravan, the former must be parked in the parking lot.
What happens if I don't get a Bulli card or just arrive without one?
There will be no parking space for those who arrive without a Bulli card. We ask you to arrive with a tent and to spend the night on the campground.
Why do I suddenly have to pay money for Bulli parking?
For many years our parkers Luisen have discussed and argued that every Bulli plus occupants should have the same space. But why argue when you can do it fairly? No matter who arrives when, the bulli parking can now be elegantly clarified online in advance. For the presale of the additional tickets as well as the production of the stickers it needs some money. Well, and let's be honest: Who wouldn't book a ticket just to be on the safe side, if it was free of charge, because: it's for free? The big money is missing for us, but there are more satisfied faces at the arrival.
Is my ticket also valid on the Deutsche Bahn or city buses in Neustrelitz?
The festival ticket is not valid on the trains of the Deutsche Bahn or the city buses in Neustrelitz. Only the shuttle train from the train station<--> festival area as well as festival area <-> train station <--> lake is included in the festival ticket.
Do you have a site plan?
As soon as the site plan for this year is ready, you will find it here.
What do I do in the event of force majeure? (Storm/Unsevere weather)
If the festival has to be canceled/cancelled or interrupted due to force majeure, we will inform you via any medium. Please follow the instructions of our security staff and if necessary the police and fire department on site.
Please have a look at the escape plans at the information point and familiarize yourself with the nearest escape route beforehand (almost like in an airplane). Please also have a look at the house rules. There we have compiled some points that will ensure your safety in the event of a storm.
I hurt myself, where can I get help?
If you are slightly injured, you will find our Sani tent right next to the exit of the festival area on the campground. If you are more seriously injured, it is best to call the emergency doctor immediately (emergency call 112, please state the exact location). Of course you can always contact our security staff, who will show you the way or call for help.
Is there an awareness team?
Yes, the awareness team has a fixed location, which is marked on the map you will find online and in the accompanying booklet. In addition, there are mobile members of the Awareness Team who move around the area and are available to talk to you at any time. Look for the armadillo, the symbol of the awareness team.
Even after the Immergut you can contact us at any time if you want support elsewhere at the festival, have questions or want to register needs.
You can reach us at: email@example.com
What can I do if I observe border violating or discriminating behavior or am affected myself?
You can always approach the Awareness Team and ask for help, even if the problem is not quite tangible at first. We can try to find a solution together or simply offer a place of retreat. Our goal is that you get the support you want.
You can of course also report to our security staff at any time, so that if necessary the person(s) can be detained and handed over to the police.
I have witnessed violence/vandalism/racism, what can I do?
Please report this immediately to the security staff so that the person(s) can be detained and handed over to the police if necessary.
I was robbed, what can I do?
Not all people are as sweet as you and us, so we cannot rule out theft. If you have been robbed, it is best to contact the police station in Neustrelitz (03981 2 58-0) right away. To prevent this, it is best not to take any valuables with you or to leave them safely and out of sight in the car.
Do you have lockers?
We do not offer lockers. It is best to leave your valuables at home or in the car. The tent is not a good place.
Can I camp next to the car? Park next to the tent?
The campsite and the parking lot are separated. This means that you can't camp right next to the car. But don't worry, most of the parking lots are not far from the tent site.
I am coming with a large group. Can we reserve a tent area?
Reserving tent space is not appreciated. When the campground fills up, you will have to clear large open spaces to make room for more tents.
When will the campsite be open? And until when?
The campgrounds will open on Thursday at 10am. You should have left by Sunday evening, otherwise our garbage collection team will sweep you up.
Is there a quiet campsite for families and those seeking peace and quiet without noise?
We also have tent sites available for visitors seeking peace and quiet, which are further away from the stage, street and hustle and bustle. The best thing to do is to ask our parkers Luisen on site, who will be happy to show you a secluded spot.
Can I make a campfire on the campground?
Campfires are not tolerated due to the proximity to the forest and the high fire risk.
Please also do not leave your barbecue areas unattended, as these can also quickly become a hazard.
May I use torches on the campground?
The same applies here as for the campfire. Our security staff will deal with any open fire directly with the fire extinguisher. Looks cool, but really makes a mess and puts out the fire.
Am I allowed to bring power generators to the campground?
Power generators are not welcome and will be turned off.
May I shoot my leftover New Year's Eve fireworks on the campground?
Here the same applies as with torches and open fire - a clear no.
Can I take drinks with me to the campsite?
You can bring all the drinks you like to the campsite.
Can I take old furniture to the campsite and leave it there after the festival?
Absolutely NO. We have had an enormous amount of garbage in the last few years due to bulky waste that was left lying around. We keep a close eye on everyone who brings large pieces of furniture to the campground.
Is there a wheelchair accessible toilet?
We have a large wheelchair accessible porta-potty on campsite 1 as well as a wheelchair accessible compost toilet on the festival grounds. You can find more info about accessibility bundled here.
Are there free showers?
Yes, there is a large shower explorer across from the entrance to Tents 1.
Are there water toilets?
Unfortunately we do not have water toilets. However, we do enjoy the crown for the cleanest porta potties north of the Alps as well as the nicest composting toilet staff far and wide.
Do showers/toilets cost money?
Dixies and showers are free of charge. For a one-time use of the composting toilets you pay 1 €, for a weekend flatrate 7 €.
Are there compost toilets?
Yes, there are some on tent 1 directly opposite the paramedics as well as on the festival area near the exit.
Is the water at the wash troughs drinking water?
Yes, the water in the washing troughs and showers is drinking water and is subject to a hygienic test before each festival.
Where and when can I drop off my full trash bag?
At the trash deposit stations listed in the accompanying booklet. Stations are open from 11 a.m. to 3 p.m. on Saturday and 9 a.m. to 3 p.m. on Sunday (subject to change).
When is a trash bag full?
Full doesn't mean "full to overflowing," but it also doesn't mean "I didn't make any trash, so I'm turning in an empty trash bag." Since we have to hand the site back to the city clean after the festival, it is important that the site is clean in order to be allowed to use it again next year. Therefore we ask for your help. If more trash is left, more time and money will have to be invested in cleaning the grounds and this would drive up the total price of the festival ticket.
In short, please fill your trash bag as full as you can, but at least two-thirds full.
Is garbage separated?
Yes, at the camping you have the possibility to separate your garbage. The "classic" way is to separate it into paper, residual waste and yellow sacks. For this you will receive three garbage bags from us. Also for your waste glass is taken care of, glass containers are also at the start. We try to establish the waste separation step by step also on the festival area. You, the visitors, will be the first this year, so thank you very much!
Why is garbage separated?
Attention Captain Obvious: Consumption makes garbage. Yes, even a festival visit counts. Let's make the best of it and separate it. This way the garbage can be recycled as much as possible. What works well at home, can also work in your temporary home on our lovely campsite.
Why are there plastic trash bags for paper?
"How dare you!" Yes true, it is strange at first glance. Paper and cardboard, however, must not get wet if it is to be recycled. Means it needs a plastic bag for your paper waste. We find it also not ideal, we will see what we can change in the future to this condition. But for now, we have to plan with the little contradiction.
What should I have seen in Neustrelitz?
There is a lot to see in the residential town. From the market square, the city church, the state theater, the Carolinum high school, the castle park including the orangery, the castle church and castle ruins to the Zierker See lake including the jetty or the Glambecker See lake directly in the city center, there are many things worth seeing.
Are there hotels nearby?
Neustrelitz has a lot of different hotels. However, finding a room will be a bit difficult, because we have already reserved a large number of rooms in Neustrelitz for our artists.
Otherwise it is also worthwhile to have a look at the free accommodations of the Mecklenburg Lake District. Maybe you will find a relaxing place to sleep and feel good!
Are there shopping facilities nearby?
Not far from the festival area you will find Norma (a supermarket) and Thomas Philips (a special item market with food). Near the train station there is Kaufland with a large beverage department and on Saturday our shuttle train also runs into town (Netto) (subject to change).
Do you have a lake?
Ha, not only one! The best thing to do is to look here or locally in the accompanying booklet to find the lake that suits you and in each case a description of how to get there.
How do I get to the lake?
Our shuttle train to White Lake departs from the station at Bürgerseeweg diagonally across from the campground entrance. You will find the routes to the other lakes in the vicinity in the accompanying booklet.
Can I clean myself with my shower gel in the lake?
Please leave your shower gel in your backpack and do not pollute the lakes. The flora and fauna in and around the lake are heavily polluted by the chemicals.
Is there a possibility to withdraw money on site?
We do not have an ATM on site. However, ATMs are scattered throughout the city of Neustrelitz. You can find more information at the info point.
When does the Immergutzocken take place?
Immergutzocken takes place on the Saturday of the festival at 11 am.
How can I take part in Immergutzocken?
You can qualify for a place in one of the two fan groups at the goal wall shooting on the festival grounds on Friday.
How do I get to Immergutzocken?
If you are coming from the festival area, just follow the signposted footballs and in about 15 or 20 minutes walk (maybe only 8 minutes if you are warming up) you will be at the Rudolf-Harbig-Stadion.
If you prefer to use the navigation system, you can enter Pappelallee 17, 17235 Neustrelitz and a nice voice will take you to your destination.